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Privacy Policy

Privacy and Cookies


This privacy policy explains how Fettero uses and protects any information you provide to us.

Fettero is committed to ensuring that your privacy is protected. If we ask you to provide certain information that can identify you, we can be confident that that information will only be used in accordance with this privacy statement.

We may need to update this privacy policy from time to time, if there are any major changes, we will notify you.

Use of this website and our services are subject to the terms of this privacy policy and our terms and conditions.

This policy will take effect from January 10, 2019

Our legal basis for processing your personal data
The current data protection laws provide for many different legal bases on which we can collect and process personal data. These include:

Consent: With our explicit consent, we can collect and process your data.
For example, by ticking the box you agree to accept email marketing.
Contractual obligations: We may need your personal data to comply with our contractual obligations.
For example, we collect address details here to deliver your purchase.
Legitimate interests: We may use and process some of your personal information to conduct our business and pursue our legitimate interests without materially affecting your rights, freedom or interests.
For example, we will use your address to send you direct marketing messages by post to notify you of your products or services.
Legal compliance: If required by law, we may need to collect and process your data.
For example, responding to requests from government or law enforcement agencies.
Information we collect
Fettero collects data to provide order/transaction information and improve service for our customers.

We use the information that you provide to us when you join as a customer, and the information we obtain from your use of our services.

This information may include:

Name and title
Contact information, including phone number, mobile phone number and email address
Location information, such as company address and postal code
Information related to the product purchased by the customer
Information about the customer's online store purchases, screen size and type of internet-enabled device
You agree to receive email marketing details
Details of your interaction with us through our sales and customer service department or online support tools
Information provided by a third party, you have allowed the third party to share with us the information they hold about you

How we process the collected information
We use this information for the following reasons:
To process orders or payments you make using our website, or orders placed by contacting our sales department
Deliver and improve the products and services we provide
To help ensure the security of our system and maintain the continuity of services
To protect our business and your account from fraud and other illegal activities
We may use the email address you provide to periodically send promotional emails about new products, services or special offers or other information that we think may be of interest to you
Our email communications may contain explicit user click tracking to evaluate the effectiveness of our electronic communications
For our customer research purposes, we sometimes use your information to contact you. We may contact you by email, phone, fax or mail. We use this information to tailor the website and services to your interests

How we take care of your persnal information
Unless we obtain your permission or legal requirements, we will not sell, distribute or rent your personal information to third parties.

If the organization entrusts a third party to process personal data on its behalf, the third party shall process it in accordance with written instructions, bear the responsibility for confidentiality, and be obliged to take appropriate technical and organizational measures to ensure data security.

We may use your personal information to send you promotional information about third parties. If you tell us you want to do this, we think you might find it interesting.

We may keep "prohibited files". This will contain the minimum amount of data and will be used to ensure that we do not target individuals who have withdrawn their consent to contact or market.

We will periodically screen the data to ensure that it is deleted after the purpose of processing the data is completed.

We are committed to ensuring the security of your information. In order to prevent unauthorized access or disclosure, we have established appropriate physical, electronic and management procedures to help protect and protect the information we collect online.

All requests sent to our web server are recorded with an IP address. For logged in users, this IP address.For logged-in users, this IP address will also be recorded in the applicable online user profile. This security procedure is only used as a security and anti-fraud measure. The information obtained is only used to help ensure the security of customers' personal and commercial data and to ensure the availability of our Internet services, and must not be used for any other purpose.

Fettero goes to great lengths to ensure the security of our website. However, when you provide us with information through our website, or when you send us or ask us to send you any confidential information via email, you realize that the Internet and email communications on the Internet may not be secure. Fettero is not responsible for any loss or unauthorized interception of information transmitted over the Internet that we have no control over.

Our website may contain links to other websites of interest. After using these links to leave our website, you should note that we do not have any control over other websites. Therefore, we are not responsible for the protection and privacy of any information you provide when you visit such websites, and such websites are not subject to this privacy policy. You should exercise caution and review the privacy statement applicable to the website involved.

Your personal data rights
According to existing data protection laws, you have certain rights related to the processing of your personal data.

Access-You have the right to request a copy of the information we hold about you.
Correction-You have the right to correct inaccurate or incomplete data we hold about you.
Deletion-In some cases, you can request that the data we hold about you be deleted from our records (also known as the "right to be forgotten").
Restrictions-You have the right to restrict the processing of information when certain conditions apply.
Right to object-You have the right to object to certain types of processing.
Data portability-You have the right to provide the data we hold about you in a transferable format.
Automated personal decision-making or performance analysis-You have the right not to be restricted by automated processing or performance analysis.
Cookie policy
Cookies-what are they?
A "cookie" is a piece of information in the form of a very small text file that is placed on an Internet user's device (for example, a computer, tablet or mobile phone. It is generated by a web server, which is basically the computer that runs the website. Cookie) The information contained is set by the server, and as long as the user visits the site, the server can use the information. A cookie can be regarded as the ID of an Internet user, which tells the website when the user returns.

Most websites (including the Fettero online store) use them. In order to take full advantage of our website on any device, users need to ensure that their web browser is set to accept cookies.

How does Fettero use cookies?
Holymagic uses cookies for online business-to-business transaction processing in order to:

Allow users to connect to our online store securely
Remember the contents of the online shopping basket
Transfer online orders
Evaluate the use of Holymagic web pages
Evaluate web browser capabilities
Ensure the continuity of our online services

How long do cookies stay on my computer?
Session cookies
Cookies are only stored in the computer's memory during the user's browsing session, and they are automatically deleted from the user's computer after closing the browser.

These cookies usually store a session ID that the user cannot personally identify, so that the user can move between pages without having to log in repeatedly. They are widely used by commercial websites (for example, to track products that consumers add to their online shopping baskets).

Session cookies do not collect any information from the user's computer.

Session cookies expire at the end of the user’s browser session and may no longer be accessible after the session has been inactive for a specified period of time (usually 20 minutes).

Fettero uses session cookies on our website.

Long lasting biscuits
After closing the browser, the cookies stored on the user's computer will not be deleted. Persistent cookies can retain user preferences for a particular website, so that these preferences can be used in future browsing sessions.

Persistent cookies can be used to analyze the user's surfing behavior within the website. These cookies can also be used to provide information about the number of visitors, the average time spent on a particular page, and the overall performance of the website. They are usually configured to track users for long periods of time, in some cases even in the next few years.

Before we proceed with any request made by you under this privacy policy, we need to provide proof of identity.

Fettero usually responds to requests within one month after receiving them. In some cases, we may respond within three months from the date of receipt of the request. Fettero will contact the person within one month of receiving the original request to inform him/her of the situation. If Fettero rejects your request, we will provide you with a reason and you have the right to raise a legal challenge.

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